FAQ

If your question is not answered here, email info@amazdproducts.com and we will help.

Where do you ship?

Worldwide. We ship across the United States and internationally.

How much does shipping cost?

Nothing. Shipping is free on every order, wherever you are.

Will I pay customs or import duties?

Orders within the United States carry no extra charges. If you are ordering from outside the US, your country may apply customs duties or import taxes when the parcel arrives. Those are set by your country rather than by us, and they are the customer's responsibility.

How long will my order take?

Orders are processed within 2 to 3 business days. Delivery inside the US usually takes another 3 to 7 business days after that, so most US orders arrive within about 10 business days of being placed. International orders take longer and vary by destination.

How do I track my order?

We email a tracking number to the address you used at checkout as soon as your order ships. There is more detail on our Track your order page.

What payment methods do you accept?

Visa, Mastercard, Discover, American Express and PayPal.

Can I return something?

Yes, within 15 days of delivery, in its original packaging and condition.

If the item is faulty or is not what we described, we cover everything. We pay the return, and we replace or refund the item in full. You will not pay a restocking fee.

If you simply changed your mind, you arrange and pay for the return shipping, and a 30 percent restocking fee is deducted from your refund. Email us first so we can approve the return and send you the address.

What if the item is inexpensive?

If an item costs less than $20, sending it back often costs more than the item is worth. In those cases we will usually refund or replace it without asking you to return anything. We will tell you when we approve your request.

Can I cancel an order?

Yes, free of charge within 12 hours of placing it, or any time before it ships, whichever comes first. After that it becomes a return.

Something arrived damaged or wrong. What do I do?

Email us with photos. Report transit damage within 48 hours of delivery. For an item that is faulty or not as described, tell us within 15 days of delivery.

My order has not arrived.

Email us with your order number and we will chase it. If your order has not arrived within 60 days of the purchase date, you can request a full refund. This does not apply where the shipping address given was incorrect, or where the carrier recorded a failed or missed delivery, or where a parcel was refused or left unclaimed.